Make a Difference: Review Your Hearing Care Provider Online

Contra Costa Hearing Blog
Did you know that you can assist potential clients and your healthcare provider at the same time simply by creating a quick, honest review online?

Given that more and more people rely on online reviews in finding a healthcare provider, simply sharing your experiences can push someone to finally attain the help they need. And, you can enable your hearing care provider to address any issues that could augment the practice—in turn producing a positive experience for future clients.

Are you ready to make a difference? Listed below are four additional reasons why you should review your hearing care provider on the web.

1. It’s simple to write a review online

Many hearing care providers have a website with a web page focused on reviews, and this is the optimum place to start. Quickly navigate to the website, find the review link, and post a quick review right on the website—all in less time than it takes to brew a cup of coffee.

2. You can help people to finally seek the assistance they need

As stated in a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will trust online reviews as much as personal recommendations.

That means 8 out of every 10 people will take your review as sincerely as a personal referral. So if you had a pleasurable experience, providing a favorable online review is without question the best way to get the message out, helping other people to get the same quality of care.

3. You can help establish a fair picture of the practice

Studies have shown that people are considerably more likely to submit reviews following a bad experience than after a positive one. This creates a negativity bias that can present the practice in a bad light.

Nobody is perfect—and no healthcare practice is either. Regardless of whether the negative reviews are justified or not, they will likely get posted. And if the positive experiences go unpublished, this will generate a distorted picture. If you feel the practice deserves a good reputation, you can help them out by writing a positive review.

4. You can help your hearing care provider re-design the client experience

We promote truthful, respectful reviews, without regard to whether those reviews are positive or negative. But we also think that making an attempt to resolve issues privately is the best place to start.

If you’ve had an unfavorable experience, it’s almost always best to first contact the practice privately. More often than not, the issues can be resolved whereby both parties are pleased. Although, if the issues were not remedied to your approval, you may believe that your negative experience must be shared.

In this case, in the name of honesty, you may want to submit respectful suggestions that can help the provider strengthen the client experience. This ultimately helps the practice and brings about a more rewarding experience for potential clients.

The site information is for educational and informational purposes only and does not constitute medical advice. Schedule an appointment to see if hearing aids could benefit you.